Shipping, Return & Exchange Policy

Shipping, Return & Exchange Policy

Welcome to Onusy, where your satisfaction is our priority. We are committed to delivering quality products along with a hassle-free return and exchange process.

Shipping Details

  • Delivery Charges: Rs. 287/-

  • Free Delivery: On orders above Rs. 2000/-

  • Delivery Time: 2 to 5 working days (No delivery on Sundays or public holidays)

  • Order Confirmation: All new customer orders are confirmed via call, SMS, or WhatsApp by our customer service team.

Please note: Delivery may take up to 7 working days during busy seasons or high-demand periods.

Returns & Exchanges

We understand that sometimes things don’t go as planned. That’s why we offer a flexible and fair return & exchange policy to ensure your peace of mind.

1. Return Period

You may return your item within 7 days of receiving it. Items must be in original condition, unused, and unopened. Returns that do not meet these conditions will not be eligible for a refund or exchange.

  • Return shipping is at the customer’s expense.

  • Use a trackable courier service to ensure safe return.

  • Please contact us first to initiate the return.

2. Faulty or Incorrect Products

If you receive a product that is defective or not as described, contact us immediately.

  • You’ll need to share proof such as photos, videos, or order receipts.

  • The item must be returned in original packaging with all tags and accessories.

3. Exchanges

Need a different size, color, or item?

  • Fill out our exchange form (available below).

  • Once confirmed, a courier will pick up the old item and deliver the replacement.

  • Exchange shipping charges are Rs. 350 (covers two-way delivery).

Exchange is subject to stock availability.

4. Refunds

Refunds are processed within 2–4 working days after we receive and inspect the returned item.

  • Refunds are issued via bank transfer.

  • Delivery charges are non-refundable, even if "free delivery" was offered.

  • In certain cases, refunds may be issued once the return is in transit and tracking is provided.

If your refund is delayed, please:

  1. Check your bank account or mobile wallet

  2. Contact your bank or card issuer

  3. If the issue persists, contact us at onusy95@gmail.com

5. Return Shipping

  • Customers must cover the cost of return shipping 

  • We are not responsible for returns lost in transit.

  • Use a traceable courier for safety.

Note: Our return location is in Islamabad. Please contact us directly for exact return details.

6. Non-Refundable Delivery Charges

Delivery charges will not be refunded in cases where the return or exchange is due to:

  • Customer's change of mind

  • Mistaken order placed by customer

Even if an item was labeled as "Free Delivery", the delivery cost is included in the product price and cannot be refunded unless there was a fault on our part.

7. How to Initiate a Return or Exchange

To begin the return or exchange process:

  1. send these info and to our email

  2. Provide complete and accurate information

  3. Our team will review and get back to you with next steps

  4. Keep the product ready in its original condition

Your cooperation ensures a faster and smoother resolution.

Need Help?

📧 Email: onusy95@gmail.com
📞 Phone/WhatsApp: 0348-5496328
🌐 Website: www.onusy.com

📝 Return & Exchange Request Form

Please givethese info below to request a return, refund, or exchange and send to our official email. Our support team will review your request and respond within 1–2 working days.

1. Full Name

2. Email Address

3. Phone Number

4. Order Number

5. Type of Request

Return
Exchange
Refund

6. Product Details

7. Reason for Return/

8. Upload Images/Videos (Optional but Recommended)

9. Exchange Request (if applicable)