Customer Complaints

Customer complaints

At Onusy, customer satisfaction is our top priority. If you have any complaints, concerns, or queries related to our website, products, or services, please don’t hesitate to contact us:

📞 0348-5496328
📧 onusy95@gmail.com

We aim to respond to all complaints and queries within 1 to 2 working days of receiving them.

If your complaint is regarding a defective or incorrect product, please make sure to provide clear and complete evidence, which may include:

• Order receipt or confirmation

• Photos of the received item

• Videos (if applicable) showing the defect or issue

This will help us resolve the issue efficiently and ensure a smooth return, refund, or replacement process.

Thank you for choosing Onusy — we’re here to help!